Interactive Voice Response (IVR) systems are vital for efficient customer service. To create an effective IVR script, keep messages concise, use clear language, and prioritize common customer needs. Avoid lengthy menus and provide options to speak with a human agent. Regularly review and update scripts to align with customer expectations and business changes. A well-designed IVR enhan... https://www.flamingodigital.co.uk/post/crafting-effective-ivr-scripts-industry-best-practices